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Adult and Community Learning Services (ACLS)

FY 2018 Outstationing Policy

The role of the outstationed staff member is to serve as a proactive liaison between the ABE system and the One-Stop Career Center (OSCC) and to provide two-way referrals. Programs receiving outstationing funds are required to develop a process agreed upon by programs in the region to facilitate this two-way referral system. Programs are required to help OSCC staff with intake, assessment, and referral of eligible customers to ABE programs. ABE programs must continue to have an outstationed staff person at an assigned OSCC for a set number of hours per week. The outstationed staff must regularly schedule and maintain posted hours at their assigned OSCC, develop and monitor processes and procedures with OSCC staff and ABE programs in the region of how customers will be identified and referred to outstationed staff and services, and maintain accurate records of customer intakes, assessments, referrals, and other services provided.

In FY 2018, programs will also be required to connect eligible ABE students looking for employment or training to OSCCs to ensure they become shared customers with the workforce system and obtain the related services they need.

ABE program referrals must be based on the needs of the student and the ABE program offerings as well as the student's residence, place of employment, and preference. The length of ABE program waiting lists should also be taken into consideration, and when practicable, referrals should be made to the program with the shortest waiting list. The outstationed staff person must also follow up to ensure customers either enroll in classes or are placed on a waiting list.

The outstationed staff member is also responsible for disseminating information about OSCC services to area ABE programs. This can be done, for example, by making presentations at ABE programs, organizing informational trips to OSCCs, hosting webinars, or emailing information to ABE programs about OSCC events and services. To provide accurate and comprehensive information about OSCC services, the outstationed staff person should familiarize him/herself with OSCC services by attending OSCC orientations and workshops; workshops could include information on the following topics: networking, labor market information, interviewing skills, and resume writing. The outstationed staff member could provide informational webinars on these topics as well.

Programs will be required to email mid-year and end-of-year reports to Derek Kalchbrenner at ACLS, and the program should copy their program specialist and workforce development board director.

The mid-year report is due January 31, 2018 and must include all data from September 1, 2017-December 31, 2017. The final report is due July 31, 2018 and must include data from the entire fiscal year. The outstationed staff person is required to report on the following:

  1. Number of referrals made to ABE programs by program
    1. Of the total number, how many were enrolled in classes
    2. Of the total number, how many were placed on waiting lists
  2. Number of ABE students enrolled at one-stop career centers (i.e., shared customers)
  3. Activities conducted by the outstationed staff member for ABE programs and partner agencies (e.g., OSCCs, Massachusetts Rehabilitation Commission)
  4. Top two success stories (e.g., an ABE student that attended a certificate program and then got a job).


Last Updated: August 30, 2017
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