The Office of Educator Licensure does not have a general email address to which you may send inquiries. We strongly encourage you to thoroughly explore the extensive resources on our Full-Service Website for the most expedient response to most questions.
For answers to more in-depth applicant questions and concerns, you may call our Customer Service Call Center at 781-338-6600 (M–F 9:00am – 1:00pm; 2:00pm – 5:00pm). You may also visit our Licensure Welcome Center walk up counter, located in Malden on the first floor of the Department of Elementary and Secondary Education's administrative building (M–F 8:45am – 4:45pm).
Last Updated: September 28, 2018
* DESE Employees should submit tickets using the internal ServiceNow Request form.
Massachusetts Department of Elementary and Secondary Education 135 Santilli Highway, Everett, MA 02149
Voice: (781) 338-3000 TTY: (800) 439-2370
Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.