Edwin FAQ

A. General

B. Access and Support

C. Edwin Analytics Data

D. Reports

E. Troubleshooting

E1. Why do the filters keep resetting sometimes?

As part of the Education Security Portal upgrade, the prompts have been reordered to improve the performance of the reports. It is best to review the prompts horizontally, starting in the top left and read the first row of prompts across and then review the second row of prompts from left to right, the third, etc. Sometimes if you make a change to a prompt in the top row, other prompts will be reset to their default option.

E2. Edwin navigation is not working properly (e.g., the Edwin Analytics menu is blank)

Make sure you are using one of the approved browsers. Web Browser Configuration for more information on browsers.

E3. When I click on a folder I see "There's nothing in this folder."

You will only see the names of Edwin reports that you can run based on your security role(s). If you are seeing this message, you do not have the security roles needed to see reports housed in those folders. See the Security Roles document for more information.

E4. I cannot type SASIDs in the SASIDs box when running a report by SASID search.

When using the "SASID Search" option on applicable reports, you can type in SASID(s) or copy and paste a list of SASIDs from a spreadsheet or other document. Hit the down caret after "Enter SASIDs, if applicable" for a larger box to appear and move the cursor into the larger box to type or paste SASIDs. SASIDs should appear on separate lines or with a comma separating them. It is okay to leave the "Enter SASIDs, if applicable" in the box as long there is a space between it and any SASIDs.

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Last Updated: January 26, 2024