The Massachusetts Department of Elementary and Secondary Education ("the Department") is committed to helping individuals and school districts resolve problems promptly. Laws exist to protect the rights of all students in the Commonwealth, and to ensure that all students receive equal educational opportunities.
The Department encourages schools and districts to take quick action to respond to questions and concerns about students' educational programs. Therefore, individuals with such concerns are encouraged to contact school district personnel (for example, the principal, superintendent of schools, or the administrator of special education) first to resolve the problem. However, individuals may ask the Department for assistance without speaking first with someone in the school or district.
Through its Problem Resolution System (PRS), the Department handles complaints that allege a public school or district is not meeting legal requirements for education. Program Quality Assurance Services (PQA) is the unit that manages the PRS. Anyone, including parents, students, educators, community members, and agency representatives, can contact PQA for assistance.
Contact Program Quality Assurance Services at:
Program Quality Assurance Services
Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906
TTY: N.E.T. Relay: 1-800-439-2370
For people who do not write or speak English, or are not comfortable communicating in English, the Department will make appropriate arrangements.
For more information, please see Problem Resolution System page