Education Laws and Regulations
603 CMR 3.00:
Private Occupational Schools
3.18: Student Complaints
(1) A school shall establish a procedure for resolving student complaints. The procedure shall be published and distributed to the students. The procedure shall also be published in the school's catalogue.
(2) The school shall respond to student complaints within 30 days from the submission of the complaint by the student in writing, to the school.
(3) A written record of student complaints shall be maintained by a school for a period of one year following the graduation or withdrawal of the student.
(4) Any student aggrieved by the failure if a school to resolve a complaint that concerns a violation of these regulations may file a written complaint with the Department.
603 CMR 3.00: M.G.L. c. 75C, § 7; c. 75D, § 8 and c. 93, § 21B.