Educator ServicesEducator Licensure Call Center Extends Hours
| To: | Superintendents of Schools, Leaders of Horace Mann Charter Schools, Directors of and Collaboratives and Approved Private Special Education Schools |
| From: | Jeffrey Nellhaus, Acting Commissioner of Elementary and Secondary Education |
| Date: | March 17, 2008 |
The Department's Licensure Help Call Center will once again extend its Hours of Service to better assist educators with licensure application and status inquiries.The Call Center is a resource available for 80,000 current educators as well as all prospective educators to receive assistance with their licensure questions. With representatives receiving almost 1,000 calls each week, we are adding additional morning and evening hours to our schedule to better meet the needs of the state's educators and prospective educators. Effective March 24th, the Call Center's hours of operation will be as follows: - Monday - 8:00 a.m. to 7:00 p.m.
- Tuesday's & Thursday's - 9:00 a.m. to 4:45 p.m.
- Wednesday's & Friday's - 8:00 a.m. to 4:45 p.m.
The expanded service is expected to greatly reduce wait times, and provide greater access to educators unable to resolve their licensure issues during traditional business hours. The Licensure Call Center's phone number is 781-338-6600. The expanded hours will remain in effect until Friday, June 30th.
Last Updated: March 17, 2008
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State Government · State Services 
