Assessment/Accountability 
Program Quality Assurance Services
Compliance and Monitoring
Program Quality Assurance Services (PQA) implements the Department's compliance monitoring and complaint management procedures for school districts, charter schools, educational collaboratives, and approved public and private day and residential special education schools and provides technical assistance to school personnel and the public regarding the implementation of laws and regulations.
 | Roles and Responsibilities
An overview of the department's compliance monitoring and technical assistance systems.
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| Technical Assistance/Q&A's
Interpretation and implementation of selected federal and state education requirements. Frequently Asked Questions and links to sources of technical assistance outside the Massachusetts Department of Elementary and Secondary Education.
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| Liaison Staff Directory
Contact information for PQA staff members assigned to specific public and private schools and collaboratives. These individuals can address your questions and concerns regarding local implementation of education laws and regulations.
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| Public/Private Review System
Information about the Department's onsite monitoring systems for selected state and federally regulated education programs, including site visit schedules, program review instruments, standards and recent reports.
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| Problem Resolution System
(Complaint Management System)
A Question and Answer Guide on how the Department of Elementary and Secondary Education receives and resolves complaints from the public alleging noncompliance with education requirements.
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| Special Approvals & Notices
Public and private education agencies should use these mandated forms to make required notices and requests for approval to the Department of Elementary and Secondary Education.
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State Government · State Services 
