| July 2000- June 2001 | July 2001- June 2002 | July 2002 - June 2003 | July 2003- June 2004 |
| Telephone and written Special Education intakes |
952 (67% of all intakes and a 51% increase over FY00) |
1089 (70% of all intakes and a 14% increase over FY01) |
803 (67% of all intakes and 26% decrease from FY02) |
806 (66% of all intakes and 0% increase from FY03) |
| Special education intakes that were followed by signed complaints (rather than just telephone assistance) |
514 (54% of all special education intakes) |
542 (50% of all special education intakes) |
398 (50% of all special education intakes) |
432 (54% of all special education intakes) |
| Investigations of all signed special education complaints resulting in a finding of compliance |
92 (25% of all special education investigations) |
82 (16% of all special education investigations) |
59 (25% of all special education investigations) |
57 (20% of all special education investigations) |
| Investigations of all signed special education complaints resulting in a finding of noncompliance |
274 (75% of all special education investigations) |
289 (55% of all special education investigations) |
165 (71% of all special education investigations) |
203 (70% of all special education investigations) |
| Signed special education complaints that resulted in an inactive status due to pending BSEA proceedings on the same issue(s) |
37 (7% of all signed special education complaints) |
47 (9% of all signed special education complaints) |
27 (7% of all signed special education complaints) |
32 (7% of all signed special education complaints) |
| Signed special education complaints that resulted in a withdrawal by the complainant (i.e., closed at complainant's request) |
60 (12% of all signed special education complaints) |
71 (13% of all signed special education complaints) |
56 (14% of all signed special education complaints) |
38 (9% of all signed special education complaints) |