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Impact of COVID-19 on Licensure Office Operations

As we all navigate through these unprecedented times, please know that the Department of Elementary and Secondary Education and the Office of Educator Licensure (OEL) are working hard to maintain operations while adhering to current public safety directives. Thanks to the efforts of our IT Team, as of March 22nd our Licensure Call Center is able to function remotely. Four full time Licensure Representatives are able to assist you each business day from 9:00 am to 1:00 pm and 2:00 pm to 5:00 pm. Please note that typically when the call volume increased, non-Call Center staff would log in to reduce the queue and assist callers, unfortunately, that is no longer possible with our remote access and as a result, callers may experience longer wait times than normal.

Additional remote access to ELAR was resolved and as of March 22nd, OEL staff are able to view documents uploaded to ELAR from home meaning that reviews of applications will be occurring on a regular basis. As of today, just over 1,100 applications were awaiting a review and we expect those to be reviewed in the next several business days. School districts are able to request an expedite of an application so please contact your Principal or Central Office if an expedite of your application is needed, reviews of such applications typically occur within 24-48 hours.

We recognize that some aspects of our operations need to performed in person, such as processing incoming and outgoing mail, scanning documents, etc. Please note that almost all licensure related documents and transactions can be accomplished online in ELAR, any functions that are required to be performed physically at the Department will be delayed.

If you have questions related to educator licensure in Massachusetts you may wish to visit the Office of Educator Licensure's YouTube channel where you can view the Massachusetts Educator Licensure Series (MELS), a sequence of informational videos for current and aspiring educators. MELS consists of videos that provide an overview of pathways to academic teacher, vocational teacher, and academic school administrator licensure in the Commonwealth. Whether you are a career changer, prepared as an educator inside or outside of Massachusetts, or an experienced teacher or school administrator in the Commonwealth, there is a MELS video tailored to your needs.

Last Updated: March 31, 2020

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Parents and guardians questions can be directed to

District and school staff's questions can be directed to:

MTEL questions can be directed to

Questions related to educator licensure in Massachusetts, please call the Licensure Call Center: 781-338-6600, Hours: Monday-Friday 9am–1pm & 2pm–5pm.

Helene Bettencourt
Associate Commissioner
Phone: 781-338-3120

Contact Us

Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906

Voice: (781) 338-3000
TTY: (800) 439-2370


Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.