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Problem Resolution System Office

PRS Goes Paperless!

The Department's Problem Resolution System office (PRS) has transitioned to a paperless communication system with districts and the public. Beginning June 10, 2019 when corresponding with PRS please send all materials and requested submissions in electronic form only, and all correspondence sent out by PRS will be electronic also. Persons who require PRS communications to be provided in paper form can be accommodated by contacting the number provided at the bottom of this page.

To facilitate this process, we ask that school districts please take this opportunity to verify that the Department has the most current, up to date information on file. You can review your district contact information on the Department's School and District Profile Directory. District contact information must be updated through the Department's Security Portal/Directory Administration application.

If you have questions about communicating with PRS, need assistance updating your district contact information, or require accommodations in communicating with PRS, please contact Jonathan Spadafora or 781.338.3709.

Last Updated: July 26, 2019

Contact Us

Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906

Voice: (781) 338-3000
TTY: (800) 439-2370


Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.