Massachusetts Department of Elementary and Secondary Education
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Office of Planning and Research

Strategic Planning and Performance Management: Delivery

The agency uses a systematic strategic planning and performance management process to drive progress toward its priorities and deliver results, called Delivery. This group's sole purpose is to ensure the agency is delivering on its priorities, and thus to promote transformational change in student achievement.


ESE's goal is to prepare all students for success after high school. To help us reach this goal, ESE has established five strategies:

  • Strengthen curriculum, instruction, and assessment

  • Improve educator effectiveness

  • Support social-emotional learning, health, and safety

  • Turn around the lowest performing districts and schools

  • Enhance resource allocation and data use

What Is Delivery?

Delivery aims to answer four questions:

  1. What is our agency trying to do?
  2. How are we planning to do it?
  3. At any given moment, how will we know whether we are on track?
  4. If not, what are we going to do about it?

The delivery unit helps plan and monitor progress towards our agency-wide priorities that will ultimately increase student achievement. With the help of the delivery unit, agency staff members determine reform strategies, set targets and milestones for programs, identify and involve relevant stakeholders, write strategic plans and work plans, and are held accountable to deliver results. Once plans are in place, the delivery unit tracks progress, identifies challenges, solves problems early and rigorously, and keeps the Commissioner and other agency leadership informed of both progress and challenges.

Last Updated: May 2, 2017
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