District/School Resources Administration
Office of Planning and Research to Close Proficiency Gaps

What Is Delivery?

In 2010, ESE partnered with the US Education Delivery Institute and established the "delivery unit" to promote transformational change in student achievement. Delivery is the systematic process the delivery unit uses to drive progress and deliver results.

Delivery aims to answer five questions:

1. What is our agency trying to do?
2. How are we planning to do it?
3. At any given moment, how will we now whether we are on track?
4. If not, what are we going to do about it?
5. How can the delivery unit help?

Through this process, the delivery unit helps plan and monitor progress towards our agency-wide goals that will ultimately increase student achievement. In addition to the delivery unit, teams are assigned to determine reform strategies, set targets and trajectories, identify relevant stakeholders, write delivery plans, and are held accountable to deliver results. Once the delivery plans are written, the delivery unit tracks progress, identifies challenges, solves problems early and rigorously, and keeps the Commissioner informed.

Delivery Testimonials

"Delivery has provided the focus, discipline and rigor required to move [our] agenda forward with purpose and accountability. All of the delivery protocols and routines, along with the invaluable support of the Delivery Unit, have driven a systematic approach for driving progress and delivering results. While still early in the process, I have every confidence that if we stay the course, delivery will result in an irreversible culture of change here at ESE that allows us to work more cohesively and collaboratively both internally and with our external partners to help all students in the Commonwealth graduate from high school prepared for postsecondary opportunities" - Goal Team Member