Contact ESE

75 Pleasant Street Malden, MA 02148-4906 Voice: (781)338-3000 TTY: (800) 439 2370 Directions

• The ESE Group Directory provides a comprehensive description of office/center responsibilities, as well as phone and fax numbers and related web sites. Note: ESE Groups may be responsible for a number of related programs.

• The ESE Staff Directory is a listing of all ESE Staff, their phone numbers and office/center membership.

• Send Comments/Inquiries via an online form to contact a particular unit within the ESE.

• Use Schools and District Profiles to contact individual Schools and Districts.

• Job seekers and Job Posters, visit Employment Opportunities.

Questions about Licensure

We strongly encourage you to thoroughly explore our extensive and detailed online resources at http://www.doe.mass.edu/educators including Licensure Help and Frequently Asked Questions for the most expedient response to most questions.

Please phone (781) 338-3000 to use the automated phone service (option "2") to access many of the same services available through Educator Licensure and Recruitment (ELAR), our online database.

If you are still in need of assistance, you may contact one of our customer service representatives who will use the same services available on the web to assist you. Please call the Licensure Call Center at (781) 338-6600 Monday through Friday from 8:45 am - 5:00 pm. The Call Center's extended hours will take place until June 30th. We will resume our normal business hours (9:00-4:45) after June. Due to the high volume of calls we receive at the call center you may experience extended hold time. Please plan accordingly.

You may also choose to visit our walk-in Customer Service Counter located on the first floor at 75 Pleasant Street in Malden, M-F from 8:45 a.m. - 4:45 p.m.