Diplomas and Transcripts
A third-party vendor, DiplomaSender, now has access to all Massachusetts GED© and HiSET ® records back to 1968 and issues all High School Equivalency credentials, transcripts, and other verification documents for the Commonwealth. The High School Equivalency Team no longer issues any of these documents. All contact with DiplomaSender should be through their website. For specific details, see below.
If you have recently passed the GED© test or the HiSET ® and are wondering where your diploma and transcripts are: As soon as you pass the tests, you must go onto the DiplomaSender website, create an account using your email address and a password, and verify your address. Once this is done, your credential and official score report will be mailed to you. Duplicate credentials will not be issued, additional score reports are available for a fee. Your account will then be available should you need future verification documents for school or work. Your credential and first official score report are free of charge.
If you have previously received a GED© or HiSET ® credential from Massachusetts but need official verification of that or a transcript of your scores: Go onto the DiplomaSender website, and create an account using your email address and a password (or access your previously-created account). Follow the simple instructions to have either a Letter of Verification (a substitute for your diploma) and/or an official transcript of your scores mailed anywhere you would like. You can also arrange for the document(s) to be emailed or faxed to your chosen destination. Each document costs $15, payable by credit card or debit card. There is a live chat box on almost every page of this site. The chat box is the best way to contact Diploma Sender if you run into trouble or have any questions.
If you are a school, college, employer, or other third-party entity seeking to verify that an individual previously received a GED© or HiSET ® credential from Massachusetts: Go onto the DiplomaSender website, and follow the instructions under "Employers, Schools, and Everyone Else."
If you cannot access the Internet to go onto the DiplomaSender website, you may call them at 855-313-5799. This phone line is attended only sporadically, and documents ordered this way may be subject to a surcharge.
To contact a member of the HSE Office staff, go to Contact US.