Problem Resolution System Office

Temporary Public Reporting of State Complaint Data

On January 16, 2025, the Department of Elementary and Secondary Education (DESE) received a letter from the United States Department of Education's Office of Special Education Programs (OSEP) in response to the monitoring activities conducted by OSEP in February and March 2024. OSEP's letter and accompanying monitoring report identified certain areas of non-compliance in the state's system of general supervision and required certain corrective actions to be taken by DESE. One such action includes a requirement for the Department to temporarily publicly report the following state complaint data metrics on a quarterly basis.

As of July 15, 2025, DESE reports that:

  • PRS received 371 new state complaints1 filed within the last three months.
  • PRS has 414 state complaints pending.
    • Of the total number of state complaints pending:
      • 203 are complaints within the 60-day investigation timeline.
      • 211 are complaints beyond the 60-day investigation timeline.
        • Of the complaints beyond the 60-day investigation timeline:
          • 200 complaints have Local Reports requested.
            • 185 complaints have Local Reports received.
          • 10 complaints are beyond the 60-day timeline, but subject to allowable extensions. This includes matters set aside because of a pending Bureau of Special Education Appeals matter.
  • PRS has 207 state complaints in the corrective action stage with open required actions.
    • Of those open state complaint decisions, 9 have overdue required corrective action. Overdue corrective action is defined as corrective action that has been unresolved within one calendar year of the identified non-compliance.

DESE anticipates that it will post its next public reporting update on or about October 15, 2025, unless directed otherwise by OSEP. Please note: DESE will continue to provide its temporary quarterly public reporting as mandated and will do so as long as the requirement remains in effect. Upon completion of the ordered corrective action, as determined by OSEP, DESE will no longer publicly report complaint metrics of this nature.

Previous Temporary Public Reports

1 PRS handles complaints filed pursuant to the IDEA Part B, its implementing regulations, state special education laws, and state regulations ("special education complaints"), and also investigates other general education-related complaints ("general education complaints"). The data reported on this page reflect that matters that have been deemed special education complaints.

Last Updated: July 15, 2025

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