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  • Problem Resolution System Office

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    File a Complaint

    Submit Online

    We recommend Google Chrome web browser to access the portal.

     File a Complaint Online

    or

    Download and/or Print

    Please note that you may fill out the following form electronically or on paper. After you complete the complaint form, please submit it via email at compliance@doe.mass.edu or by mail to Problem Resolution System Office, Massachusetts Department of Elementary and Secondary Education, 75 Pleasant Street, Malden, MA 02148-4906. If submitting via email, for the signature line, you may either type your name or insert your electronic signature, both of which will be considered the legal equivalent of your manual/handwritten signature.

    https://www.doe.mass.edu/prs/intake/complaint-form-english.docx

    or

    Call for a Form or Assistance

    Please call 781.338.3700 or email compliance@doe.mass.edu to receive a complaint intake form in any language. PRS staff can also take your complaint over the phone in any language.

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    Last Updated: February 3, 2022

     
    Contact Us

    Massachusetts Department of Elementary and Secondary Education
    75 Pleasant Street, Malden, MA 02148-4906

    Voice: (781) 338-3000
    TTY: (800) 439-2370

    Directions

    Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.