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We recommend Google Chrome web browser to access the portal to file a complaint online.
Please note that you may fill out the following form electronically or on paper. After you complete the complaint form, please submit it via email at firstname.lastname@example.org or by mail to Problem Resolution System Office, Massachusetts Department of Elementary and Secondary Education, 75 Pleasant Street, Malden, MA 02148-4906. If submitting via email, for the signature line, you may either type your name or insert your electronic signature, both of which will be considered the legal equivalent of your manual/handwritten signature.
Please call 781.338.3700 or email email@example.com to receive a complaint intake form in any language. PRS staff can also take your complaint over the phone in any language.
Last Updated: June 22, 2021
Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906
Voice: (781) 338-3000
TTY: (800) 439-2370
Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.