File a Complaint

Submit Online

We recommend Google Chrome web browser to access the portal.

Download and/or Print

Please note that you may fill out the following form electronically or on paper. After you complete the complaint form, please submit it via email at compliance@doe.mass.edu or by mail to Problem Resolution System Office, Massachusetts Department of Elementary and Secondary Education, 75 Pleasant Street, Malden, MA 02148-4906. If submitting via email, for the signature line, you may either type your name or insert your electronic signature, both of which will be considered the legal equivalent of your manual/handwritten signature.

https://www.doe.mass.edu/prs/intake/complaint-form-english.docx

Call for a Form or Assistance

Please call 781.338.3700 or email compliance@doe.mass.edu to receive a complaint intake form in any language. PRS staff can also take your complaint over the phone in any language.

Last Updated: January 24, 2023