PRS staff are available by phone and email between 8:45 a.m. and 5:00 p.m. every business day to discuss your issues, answer your questions, and if needed, to help you to file a complaint with the Department. PRS can assist you if a publicly funded education provider is not implementing the requirements of any federal or state education related law or regulation under our authority. If your concerns are outside the authority of the Department to resolve, PRS staff will suggest next steps you can take or other resources you can access to resolve your issue, some of which are listed below.
Issues involving bias motivated threats, harassment or violence can be addressed through:
The US Department of Education's Office of Civil Rights works to ensure equal access to education and to promote educational excellence through vigorous enforcement of civil rights in our nation's schools.
The Bureau of Special Education Appeals conducts due process hearings and renders rulings and decisions concerning eligibility, evaluation, placement, individualized education programs (IEP), provision of special education and procedural protections for students with disabilities:
Issues involving school health and nurses can be directed to:
Issues involving the care and welfare of children can be directed to:
Issues related to the provision of public records can be addressed to:
Issues related to the Open Meeting Law:
Issues or concerns about a child or youth who is receiving services directly from a state agency, or services that are funded by a state agency, may be directed to:
Last Updated: January 8, 2020
Massachusetts Department of Elementary and Secondary Education
135 Santilli Highway, Everett, MA 02149
Voice: (781) 338-3000
TTY: (800) 439-2370
Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.