Questions? We're here to help. The Problem Resolution System PRS Technical Assistance Team (TA Team) is here to help every business day. We answer general questions from parents, guardians, school staff, and community members about state and federal education laws, regulations, and policies. Our team provides free, timely, and impartial support in response to your questions.
We provide support by phone and email. Here are some examples of the information and resources our team commonly shares:
PRS Technical Assistance Team 135 Santilli Highway Everett, MA 02149 781-338-3700 DESECompliance@mass.gov
The Department has access to interpreters that upon request can provide interpretation services during phone calls or translate emails in over 140 languages!
Last Updated: October 30, 2026