Problem Resolution System PRS is committed to ensuring that students and families have access to impartial, accessible processes for addressing concerns related to the provision of public education for students.
Problem Resolution System PRS offers two different complaint processes:
Use this process for concerns related to Part B of the Individuals with Disabilities Education Act (IDEA) , its implementing regulations , or state special education law (Massachusetts General Laws M.G.L. c. 71B) or the state special education regulations (603 Code of Massachusetts Regulations CMR 28.00 or 603 Code of Massachusetts Regulations CMR 18.00).
Special Education Procedures Guide
Use this process for concerns that do not relate to special education matters but are otherwise related to the provision of publicly funded education by a school district, school, or other recipient of state or federal funds.
Examples of matters typically addressed under this process include implementation of Section 504 accommodations, incidents of bullying, and issues related to student discipline.
General Education Procedures Guide Coming soon!
Please contact:
Problem Resolution System Office 781-338-3700 DESECompliance@mass.gov
We're happy to help you find the right path to address your concern.
Last Updated: October 30, 2026