Local Agreement Form: Parties are encouraged to continue to work together to resolve their disputes before, during, and after a complaint has been filed with Problem Resolution System PRS. If the parties resolve all or a portion of the allegations raised in the complaint prior to Problem Resolution System PRS issuing a decision, the complainant may withdraw the resolved allegations by contacting the assigned investigator or submitting this completed form to Problem Resolution System PRS.
Massachusetts MA Disability Rights Resources
Reimagining and Recalibrating the Massachusetts State Complaint System: The Problem Resolution System (PRS)
Last Updated: October 30, 2026