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Problem Resolution System Office

PRS Specialist Contact Information List

One responsibility of the Massachusetts Department of Elementary and Secondary Education ("the Department") is to provide school districts, charter schools, approved private schools and members of the public with information on state and federal requirements for certain program areas in education. The Problem Resolution System Office is the unit within the Department that manages the system for receiving and resolving complaints that allege noncompliance with educational laws and regulations.

To request assistance, you may contact the assigned PRS Educational Specialist from the list below by mail, telephone, or email at:

Problem Resolution System Office
Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906
Main Telephone: 781-338-3700
TTY: N.E.T. Relay: 1-800-439-2370
FAX: 781-338-3710
Email: compliance@doe.mass.edu

Andrea Barlow781-338-3765Andrea.A.Barlow@mass.gov
Christina Farese781-338-3762Christina.S.Farese@mass.gov
Donna Feinberg781-338-3731Donna.Feinberg@mass.gov
Julie Garell781-338-3764Julie.L.Garell@mass.gov
Samuel Gathungu781-338-3758Samuel.K.Gathungu@mass.gov
George Haile781-338-3780George.K.Haile@mass.gov
Rena Mello781-338-3700Rena.E.Mello@mass.gov
Rhonda Mojkowski781-338-3714Rhonda.Mojkowski@mass.gov
Heather Montalto781-338-3744Heather.L.Montalto@mass.gov
Matthew Nixon781-338-3733Matthew.V.Nixon@mass.gov
Rachel Rosen781-338-3760Rachel.E.Rosen@mass.gov
Dara Yaffe781-338-3756Dara.E.Yaffe@mass.gov
 
Supervisor Stacey Hayes781-338-3716Stacey.M.Hayes@mass.gov
Supervisor Dean Paolillo781-338-3703Dean.L.Paolillo@mass.gov
Supervisor Paula Twomey781-338-3730Paula.T.Twomey@mass.gov
Supervisor Kelsey LoDuca781-338-3743Kelsey.LoDuca@mass.gov

Last Updated: April 27, 2023

 
Contact Us

Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906

Voice: (781) 338-3000
TTY: (800) 439-2370

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Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.