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Problem Resolution System Office

PRS Specialist Assignments

One responsibility of the Massachusetts Department of Elementary and Secondary Education ("the Department") is to provide school districts, charter schools, approved private schools and members of the public with information on state and federal requirements for certain program areas in education. The Problem Resolution System Office is the unit within the Department that manages the system for receiving and resolving complaints that allege noncompliance with educational laws and regulations.

To request assistance, you may contact the assigned PRS Educational Specialist from the list below by mail, telephone, or email at:

Problem Resolution System Office
Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906
Main Telephone: 781-338-3700
TTY: N.E.T. Relay: 1-800-439-2370
FAX: 781-338-3710

Donna Feinberg
Rhonda Mojkowski 781-338-3714
Supervisor Stacey Hayes 781-338-3716
Supervisor Dean Paolillo 781-338-3703
Supervisor Paula Twomey


PRS Specialist Assignments

Abby Kelly Foster Charter SchoolMatthew Nixon
AbingtonMatthew Nixon
Academy of the Pacific Rim Charter SchoolRachel Rosen
ACCEPT CollaborativeRachel Rosen
Acton-Boxboro RSDSamuel Gathungu
AcushnetKelsey LoDuca
Advanced Math and Science AcademySamuel Gathungu
AgawamDara Yaffe
Alma del Mar Charter SchoolKelsey LoDuca
AmesburyDonna Feinberg
Amherst-Pelham RSDHeather Montalto
AndoverDonna Feinberg
Argosy Collegiate Charter SchoolKelsey LoDuca
ArlingtonRhonda Mojkowski
Ashburnham-Westminster RSDDara Yaffe
AshlandRachel Rosen
Assabet Valley CollaborativeSamuel Gathungu
Assabet Valley Regional Vocational Technical HSSamuel Gathungu
Athol-Royalston RSDDara Yaffe
Atlantis Charter SchoolKelsey LoDuca
AttleboroRachel Rosen
AuburnRachel Rosen
AvonMatthew Nixon
Ayer-Shirley RSDSamuel Gathungu
BarnstableKelsey LoDuca
Baystate Academy Charter SchoolDara Yaffe
BedfordSamuel Gathungu
BelchertownHeather Montalto
BellinghamRachel Rosen
BelmontRhonda Mojkowski
Benjamin Banneker Charter SchoolRhonda Mojkowski
Benjamin Franklin Classical Charter SchoolRhonda Mojkowski
Bentley Academy Charter SchoolDonna Feinberg
BerkleyKelsey LoDuca
Berkshire Arts and Technology Charter SchoolHeather Montalto
Berkshire Hills RSDHeather Montalto
Berlin-Boylston RSDSamuel Gathungu
BeverlyDonna Feinberg
BiCounty Collaborative (BICO)Rachel Rosen
BillericaSamuel Gathungu
Blackstone-Millville RSDRachel Rosen
Blackstone Valley Education CollaborativeRachel Rosen
Blackstone Valley Regional Vocational TechnicalRachel Rosen
Blue Hills Regional Vocational Technical HSMatthew Nixon
BostonRachel Rosen
Boston Collegiate Charter SchoolRhonda Mojkowski
Boston Day and Evening Academy Charter SchoolRachel Rosen
Boston Green Academy Horace Mann Charter SchoolRachel Rosen
Boston Preparatory Charter SchoolRhonda Mojkowski
Boston Renaissance Charter SchoolRhonda Mojkowski
BourneKelsey LoDuca
BoxfordDonna Feinberg
BraintreeMatthew Nixon
BrewsterKelsey LoDuca
Bridge Boston Charter SchoolRhonda Mojkowski
Bridgewater-Raynham RSDMatthew Nixon
BrimfieldRachel Rosen
Bristol County Agricultural SchoolKelsey LoDuca
Bristol-Plymouth Regional Vocational Technical HSKelsey LoDuca
BrocktonMatthew Nixon
Brooke Charter SchoolRachel Rosen
BrookfieldDara Yaffe
BrooklineMatthew Nixon
BurlingtonSamuel Gathungu
CambridgeRhonda Mojkowski
CantonMatthew Nixon
Cape Cod CollaborativeKelsey LoDuca
Cape Cod Lighthouse CharterKelsey LoDuca
Cape Cod Regional Vocational Technical HSKelsey LoDuca
CAPS Education CollaborativeDara Yaffe
CarlisleSamuel Gathungu
CarverKelsey LoDuca
CASE CollaborativeSamuel Gathungu
Central Berkshire RSDHeather Montalto
Central MA Special Education CollaborativeRhonda Mojkowski
CHARMS CollaborativeMatthew Nixon
ChelmsfordSamuel Gathungu
ChelseaRhonda Mojkowski
Chesterfield-Goshen RSDHeather Montalto
ChicopeeHeather Montalto
Christa McAuliffe Regional Charter SchoolRhonda Mojkowski
City on a Hill Charter School, (Circuit Street)Rhonda Mojkowski
City on a Hill Charter School, (Dudley Square)Rhonda Mojkowski
City on a Hill Charter School, (New Bedford)Kelsey LoDuca
ClarksburgHeather Montalto
ClintonSamuel Gathungu
Codman Academy Charter SchoolRachel Rosen
CohassetMatthew Nixon
Collaborative for Educational ServicesHeather Montalto
Collegiate Charter School of LowellSamuel Gathungu
Community Charter School of CambridgeRhonda Mojkowski
Community Day Charter School – GatewayDonna Feinberg
Community Day Charter School – ProspectDonna Feinberg
Community Day Charter School – R Kingman WebsterDonna Feinberg
Concord-Carlisle RSDSamuel Gathungu
Conservatory Lab Charter SchoolRhonda Mojkowski
ConwayHeather Montalto
CREST CollaborativeDonna Feinberg
DanversDonna Feinberg
DartmouthMatthew Nixon
DedhamRhonda Mojkowski
DeerfieldHeather Montalto
Dennis-Yarmouth RSDKelsey LoDuca
Dighton-Rehoboth RSDKelsey LoDuca
DouglasRachel Rosen
Dover-Sherborn RSDRachel Rosen
DracutSamuel Gathungu
Dudley Charleston RSDRhonda Mojkowski
Dudley Street Neighborhood Charter SchoolRachel Rosen
DuxburyMatthew Nixon
East BridgewaterMatthew Nixon
East LongmeadowDara Yaffe
EasthamKelsey LoDuca
EasthamptonHeather Montalto
EastonMatthew Nixon
EDCO CollaborativeMatthew Nixon
EdgartownKelsey LoDuca
Edward M Kennedy Academy for Health Careers, Horace Mann Charter SchoolRachel Rosen
ErvingHeather Montalto
Essex North Shore Agricultural and Technical HSDonna Feinberg
EverettDonna Feinberg
Excel Academy Charter SchoolRhonda Mojkowski
FairhavenKelsey LoDuca
Fall RiverKelsey LoDuca
FalmouthKelsey LoDuca
Farmington River RSDHeather Montalto
FitchburgRhonda Mojkowski
FLLAC Collaborative, Caldwell ElementaryHeather Montalto
FLLAC Collaborative, Caldwell Middle/HighHeather Montalto
FloridaHeather Montalto
Four Rivers Charter SchoolHeather Montalto
FoxboroughRachel Rosen
Foxborough Regional Charter SchoolRachel Rosen
FraminghamRhonda Mojkowski
Francis W. Parker Charter EssentialSamuel Gathungu
FranklinKelsey LoDuca
Franklin County Regional Vocational Technical HSHeather Montalto
Freetown-Lakeville RSDKelsey LoDuca
Frontier RSDHeather Montalto
GardnerDara Yaffe
Gateway RSDHeather Montalto
GeorgetownDonna Feinberg
Gill-Montague RSDHeather Montalto
Global Learning Charter SchoolKelsey LoDuca
GloucesterDonna Feinberg
GosnoldKelsey LoDuca
GraftonRachel Rosen
GranbyHeather Montalto
Greater Fall River Regional Vocational Technical HSKelsey LoDuca
Greater Lawrence Regional Vocational Technical HSDonna Feinberg
Greater Lowell Regional Vocational Technical HSSamuel Gathungu
Greater New Bedford Regional Vocational Technical HSKelsey LoDuca
GreenfieldHeather Montalto
Greenfield Virtual SchoolHeather Montalto
Groton-Dunstable RSDSamuel Gathungu
HadleyHeather Montalto
HalifaxMatthew Nixon
Hamilton-Wenham RSDDonna Feinberg
Hampden-Wilbraham RSDDara Yaffe
Hampden Charter School of Science EastDara Yaffe
Hampden Charter School of Science WestDara Yaffe
Hampshire Educational CollaborativeHeather Montalto
Hampshire RSDHeather Montalto
HancockHeather Montalto
HanoverMatthew Nixon
HarvardSamuel Gathungu
HatfieldHeather Montalto
HaverhillDonna Feinberg
Hawlemont RSDHeather Montalto
Helen Y. Davis Leadership Academy Charter SchoolRachel Rosen
Hill View Montessori Charter School of HaverhillDonna Feinberg
Hilltown Cooperative Charter SchoolHeather Montalto
HinghamMatthew Nixon
HolbrookMatthew Nixon
HollandRachel Rosen
HollistonRachel Rosen
HolyokeHeather Montalto
Holyoke Community Charter SchoolHeather Montalto
Hoosac Valley RSDHeather Montalto
HopedaleRachel Rosen
HopkintonRachel Rosen
HudsonSamuel Gathungu
HullMatthew Nixon
Innovation Academy Charter SchoolSamuel Gathungu
Institutional Schools, MaldenRhonda Mojkowski
IpswichDonna Feinberg
King Philip RSDKelsey LoDuca
KingstonMatthew Nixon
KIPP Academy Boston Charter SchoolRhonda Mojkowski
KIPP Academy Lynn Charter SchoolRhonda Mojkowski
LABB CollaborativeSamuel Gathungu
LawrenceDonna Feinberg
Lawrence Family Development Charter SchoolDonna Feinberg
Learning First Charter SchoolMatthew Nixon
LeeHeather Montalto
LeicesterRachel Rosen
LenoxHeather Montalto
LeominsterSamuel Gathungu
LeverettHeather Montalto
LexingtonMatthew Nixon
Libertas Academy Charter SchoolDara Yaffe
Lincoln-Sudbury RSDSamuel Gathungu
LittletonSamuel Gathungu
LongmeadowDara Yaffe
LowellSamuel Gathungu
Lowell Community Charter SchoolSamuel Gathungu
Lowell Middlesex Academy Charter SchoolSamuel Gathungu
Lower Pioneer Valley Educational CollaborativeDara Yaffe
LudlowHeather Montalto
LunenburgSamuel Gathungu
LynnDonna Feinberg
LynnfieldDonna Feinberg
MaldenRhonda Mojkowski
Manchester Essex RSDDonna Feinberg
MansfieldRachel Rosen
Map Academy Charter SchoolMatthew Nixon
MarbleheadDonna Feinberg
Marblehead Community Charter SchoolDonna Feinberg
MarionKelsey LoDuca
MarlboroughSamuel Gathungu
MarshfieldMatthew Nixon
Martha's Vineyard RSDKelsey LoDuca
Martha's Vineyard Charter SchoolKelsey LoDuca
Martin Luther King Jr. Charter School of ExcellenceDara Yaffe
MasconometDonna Feinberg
MashpeeKelsey LoDuca
Mass Academy for Math and ScienceMatthew Nixon
Match Charter SchoolRhonda Mojkowski
MattapoisettKelsey LoDuca
MaynardSamuel Gathungu
MedfieldRachel Rosen
MedfordRhonda Mojkowski
MedwayMatthew Nixon
MelroseRhonda Mojkowski
Mendon-Upton RSDDara Yaffe
MethuenDonna Feinberg
MiddleboroughKelsey LoDuca
MiddletonDonna Feinberg
MilfordDonna Feinberg
MillburyDonna Feinberg
MillisRachel Rosen
MiltonMatthew Nixon
Minuteman Regional Vocational Technical HSDonna Feinberg
Mohawk Trail RSDHeather Montalto
Monomoy RSDKelsey LoDuca
MonsonDara Yaffe
Montachusett Regional Vocational Technical HSRhonda Mojkowski
Mount Greylock RSDHeather Montalto
Mystic Valley Regional Charter SchoolRhonda Mojkowski
NahantDonna Feinberg
NantucketKelsey LoDuca
Naragansett RSDKelsey LoDuca
NashobaSamuel Gathungu
Nashoba Valley Regional Vocational Technical HSSamuel Gathungu
NatickSamuel Gathungu
Nauset RSDKelsey LoDuca
NeedhamSamuel Gathungu
Neighborhood House Charter SchoolRachel Rosen
New BedfordKelsey LoDuca
New Heights Charter School of BrocktonMatthew Nixon
New Salem-Wendell RSDHeather Montalto
NewburyportDonna Feinberg
NewtonMatthew Nixon
NorfolkDonna Feinberg
Norfolk County AgriculturalDonna Feinberg
North AdamsHeather Montalto
North AndoverDonna Feinberg
North AttleboroughDonna Feinberg
North BrookfieldRachel Rosen
North Middlesex RSDSamuel Gathungu
North ReadingDonna Feinberg
North River CollaborativeMatthew Nixon
North Shore Education ConsortiumDonna Feinberg
NorthamptonHeather Montalto
Northampton-Smith Vocational Agricultural HSHeather Montalto
NorthboroughSamuel Gathungu
Northborough-SouthboroughSamuel Gathungu
NorthbridgeDara Yaffe
Northeast Metropolitan Regional Vocational Technical HSDonna Feinberg
Northern Berkshire Regional Vocational Technical HSHeather Montalto
NortonMatthew Nixon
NorwellMatthew Nixon
NorwoodHeather Montalto
Oak BluffsKelsey LoDuca
Old Colony Regional Vocational Technical HSKelsey LoDuca
Old Colony RSDKelsey LoDuca
Old Sturbridge Academy Charter SchoolRachel Rosen
OrangeDara Yaffe
OrleansKelsey LoDuca
OxfordDara Yaffe
PalmerHeather Montalto
Pathfinder Regional Vocational Technical HSHeather Montalto
Paulo Freire Social Justice Charter SchoolHeather Montalto
PeabodyDonna Feinberg
PelhamHeather Montalto
PembrokeMatthew Nixon
Pentucket RSDDonna Feinberg
PetershamHeather Montalto
Phoenix Academy Charter High School, LawrenceRhonda Mojkowski
Phoenix Academy Charter High School, SpringfieldRhonda Mojkowski
Phoenix Charter AcademyRhonda Mojkowski
Pilgrim Area CollaborativeMatthew Nixon
Pioneer Charter School of Science ISamuel Gathungu
Pioneer Charter School of Science IISamuel Gathungu
Pioneer Valley RSDHeather Montalto
Pioneer Valley Chinese Immersion Charter SchoolHeather Montalto
Pioneer Valley Performing Arts Charter SchoolHeather Montalto
PittsfieldHeather Montalto
PlainvilleRachel Rosen
PlymouthMatthew Nixon
PlymptonMatthew Nixon
Project Accept CollaborativeRhonda Mojkowski
Project Spoke CollaborativeMatthew Nixon
Prospect Hill Academy Charter SchoolSamuel Gathungu
ProvincetownKelsey LoDuca
QuabbinHeather Montalto
Quaboag RSDKelsey LoDuca
QuincyMatthew Nixon
Ralph C. Mahar RSDDara Yaffe
RandolphMatthew Nixon
Read CollaborativeKelsey LoDuca
ReadingDonna Feinberg
RevereDonna Feinberg
RichmondHeather Montalto
Rising Tide Charter SchoolMatthew Nixon
River Valley Charter SchoolDonna Feinberg
RochesterKelsey LoDuca
RocklandMatthew Nixon
RockportDonna Feinberg
RoweHeather Montalto
Roxbury Preparatory Charter SchoolRhonda Mojkowski
Sabis International Charter SchoolDara Yaffe
SalemDonna Feinberg
Salem Academy Charter SchoolDonna Feinberg
SandwichKelsey LoDuca
SaugusDonna Feinberg
SavoyHeather Montalto
ScituateMatthew Nixon
SeekonkKelsey LoDuca
SEEM CollaborativeDonna Feinberg
Seven Hills Charter SchoolMatthew Nixon
SharonMatthew Nixon
Shawsheeen Valley Regional Technical HSSamuel Gathungu
SherbornRachel Rosen
SHORE Education CollaborativeRhonda Mojkowski
ShrewsburySamuel Gathungu
ShutesburyHeather Montalto
Silver Lake RSDMatthew Nixon
Sizer School: A North Central Charter EssentialRhonda Mojkowski
SomersetKelsey LoDuca
Somerset-Berkley RSDKelsey LoDuca
SomervilleDonna Feinberg
South Coast Educational CollaborativeKelsey LoDuca
South HadleyHeather Montalto
South Middlesex Regional Vocational Technical HSRhonda Mojkowski
South Shore Charter SchoolMatthew Nixon
South Shore CollaborativeMatthew Nixon
South Shore Regional Vocational Technical HSMatthew Nixon
SouthamptonHeather Montalto
SouthboroughSamuel Gathungu
SouthbridgeKelsey LoDuca
Southeastern Mass Educational CollaborativeKelsey LoDuca
Southeastern Regional Vocational Technical HSMatthew Nixon
Southern Berkshire RSDHeather Montalto
Southern Worcester County Educational CollaborativeMatthew Nixon
Southern Worcester County Regional Technical HSMatthew Nixon
Southwick-Tolland-Granville RSDHeather Montalto
Spencer-East BrookfieldRachel Rosen
SpringfieldDara Yaffe
Springfield Preparatory Charter SchoolDara Yaffe
StonehamSamuel Gathungu
StoughtonMatthew Nixon
SturbridgeRachel Rosen
Sturgis Charter SchoolKelsey LoDuca
SudburyRachel Rosen
SunderlandHeather Montalto
SuttonDara Yaffe
SwampscottDonna Feinberg
SwanseaKelsey LoDuca
TEC Connections Academy Virtual SchoolMatthew Nixon
Tantasqua RSDRachel Rosen
TauntonKelsey LoDuca
TEC CollaborativeRachel Rosen
TewksburySamuel Gathungu
TisburyKelsey LoDuca
TopsfieldDonna Feinberg
Tri-County Regional Vocational Technical HSMatthew Nixon
TritonDonna Feinberg
TruroKelsey LoDuca
TyngsboroughSamuel Gathungu
Up Academy Charter School of BostonRhonda Mojkowski
Up Academy Charter School of DorchesterRhonda Mojkowski
Up-Island RSDKelsey LoDuca
Upper Cape Regional Vocational Technical HSKelsey LoDuca
UxbridgeMatthew Nixon
Valley CollaborativeSamuel Gathungu
Veritas Preparatory Charter SchoolDara Yaffe
Wachusett RSDSamuel Gathungu
WakefieldDonna Feinberg
WalesRachel Rosen
WalpoleKelsey LoDuca
WalthamKelsey LoDuca
WareHeather Montalto
WarehamKelsey LoDuca
WatertownRhonda Mojkowski
WaylandKelsey LoDuca
WebsterDara Yaffe
WellesleyRachel Rosen
WellfleetKelsey LoDuca
West BoylstonSamuel Gathungu
West BridgewaterMatthew Nixon
West SpringfieldDara Yaffe
WestboroughSamuel Gathungu
WestfieldHeather Montalto
WestfordSamuel Gathungu
WesthamptonHeather Montalto
WestonRhonda Mojkowski
WestportKelsey LoDuca
WestwoodHeather Montalto
WeymouthMatthew Nixon
WhatelyHeather Montalto
Whitman-Hanson RSDMatthew Nixon
Whittier Regional Vocational Technical HSDonna Feinberg
WilliamsburgHeather Montalto
WilmingtonDonna Feinberg
WinchendonDara Yaffe
WinchesterRhonda Mojkowski
WinthropRhonda Mojkowski
WoburnSamuel Gathungu
WorcesterMatthew Nixon
WorthingtonHeather Montalto
WrenthamKelsey LoDuca

Last Updated: January 11, 2023

Contact Us

Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906

Voice: (781) 338-3000
TTY: (800) 439-2370


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