One responsibility of the Massachusetts Department of Elementary and Secondary Education ("the Department") is to provide school districts, charter schools, approved private schools and members of the public with information on state and federal requirements for certain program areas in education. The Problem Resolution System Office is the unit within the Department that manages the system for receiving and resolving complaints that allege noncompliance with educational laws and regulations.
To request assistance, you may contact the assigned PRS Educational Specialist from the list below by mail, telephone, or email at:
Problem Resolution System Office Massachusetts Department of Elementary and Secondary Education 75 Pleasant Street, Malden, MA 02148-4906 Main Telephone: 781-338-3700 TTY: N.E.T. Relay: 1-800-439-2370 FAX: 781-338-3710 Email: compliance@doe.mass.edu
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Last Updated: January 11, 2023
Massachusetts Department of Elementary and Secondary Education 75 Pleasant Street, Malden, MA 02148-4906
Voice: (781) 338-3000 TTY: (800) 439-2370
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