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Problem Resolution System Office

Technical Assistance

PRS provides technical assistance and guidance to local public and private school personnel, parents and persons from the general public regarding several state and federal education laws, regulations and Board of Education Policies. Below is a list of frequently asked questions regularly posed to PRS staff together with responses and sources of further information. Should your inquiry not be addressed below or you would like additional information, contact your PRS liaison, who may be able to assist you.

Last Updated: April 5, 2023

Contact Us

Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street, Malden, MA 02148-4906

Voice: (781) 338-3000
TTY: (800) 439-2370


Disclaimer: A reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement or recommendation by the Massachusetts Department of Elementary and Secondary Education.